Shipping policy

All orders over $50 receive Fast, Free Shipping  within the USA via UPS, Fed Ex or USPS.   

Orders received before 3pm on Monday-Saturday ship out the same day, orders placed on Sunday ship out Monday morning.  

At Hot Tub Pirate, your satisfaction really is completely guaranteed.  This means if there is any problem with your order whatsoever, we will be sure to work closely with you to come up with a solution quickly and easily.  

You can return any unused item with no questions asked within 30 days. Send all returns to:

Attn: Returns

615 NJ HWY 35 N

Neptune, NJ 07753

(Please be sure to include a note with your name, address and phone number in all returns).

Contact us any time...if for some reason, we can't pick up the phone in real time, we will call you back asap and make sure everything is taken care of.    It is our goal for you to have a perfect shopping experience with us and look forward to supplying all of your pool and hot tub product needs for many years to come.