Refund policy

At Hot Tub Pirate, your satisfaction really is completely guaranteed.  This means if you need to return or exchange an item, we will be sure to work closely with you to come up with a solution quickly and easily.   

You can return any unused item with no questions asked within 30 days. Send all returns to:

Attn: Returns

615 NJ HWY 35 N

Neptune, NJ 07753

(Please be sure to include a note with your name, address and phone number in all returns).

Contact us any time...if for some reason, we can't pick up the phone in real time, we will call you back asap and make sure everything is taken care of.    It is our goal for you to have a perfect shopping experience with us and look forward to supplying all of your pool and hot tub product needs for many years to come.